Welcome
This policy explains how Skyline Serviced Apartments protects and processes your personal information. This policy is effective from 21st May 2018.
‘Your personal information’ means any information about you that you or third parties provide to us, or we produce in relation to our services offered or provided to you.
Our Privacy Policy is applicable to the below entities:
• guests and prospective guests
• our business clients or suppliers and their personnel
• visitors to our websites
Where we provide products or services under contract with an organisation (for example your employer), that organisation controls the information processed by Skyline Serviced Apartments on your behalf until they transfer it to us, upon which point Skyline assumes responsibility to process your data.
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:
1. Skylines’ Privacy Principles
2. What information Skyline collects about you
3. Why Skyline collects this information and how we use it
4. How we store and secure information we collect
5. How long we keep information we collect
6. How Skyline shares information we collect
7. How Skyline transfers information we collect internationally
8. Your rights and other important privacy information
9. How you can access and control your information held by Skyline
Please read this privacy policy carefully as it sets out the basis on which we collect any personal information from or about you, and how we use it in the operation of the:
By visiting any of our websites or by using any of these services, you acknowledge the practices described in this privacy policy.
1. Skyline’s Privacy Principles
2. What information Skyline collects about you
The personal information we collect depends on the products and services you have, how you use them, how you made contact, enquired or booked and through which channel, partner or third party this was done. Depending on these factors, Skyline could hold any of the below personal information about you:
3. Why Skyline collects this information and how we use it
Why we collect personal information and how we use the information we collect depends in part on which services you enquire about, order or use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
4. How we store and secure information we collect
Skyline uses a multi-data centre infrastructure hosting service in the United Kingdom for all personal information we collect, whether on our file network, websites or apps.
We restrict access to personal information so that only controllers and processors of the data that need it for legitimate business purposes have access to it.
We also have data use policies and training in place to ensure all our staff are responsible with your data and understand their obligation to protect it.
5. How long we keep information
How long we keep information we collect about you depends on the type of information and the type of interaction you have had with Skyline, as specified by the retention periods below. Prior to or at the point of the retention period being met, we will either delete or anonymise your information as applicable. Where more than one of the below categories applies to a piece of data, the longest retention period shall be enforced.
Sign-ups for news, offers or marketing campaigns – If you have provided your contact details and confirmed that you have provided consent to receive news, offers or marketing campaigns, we will retain your personal information for no longer than 5 years from the point you last expressed an interest/opened a communication without unsubscribing/provided consent/contacted us/subscribed or unsubscribed. We retain information derived from cookies and other tracking technologies for no longer than 5 years.
Personal Information related to Enquiries and Orders – If you have made an enquiry about or order for products or services or a third party has done so on your behalf, we will retain your information for no longer than 7 years from the point of your last enquiry or order.
Billing – If you have been billed by Skyline for any products or services, we will retain your information for no longer than 7 years from the point of billing of your last invoice.
Account Information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our products and services.
Client contracts – If you’re an employee of a corporate client that specifies in our contract that data must be retained for reporting purposes on their behalf for a particular period, we will comply with that length of time where possible and where they have confirmed their responsibility as data controller in that regards.
Other files and emails – We retain active, undeleted electronic files and emails for a period of no longer than 7 years, unless they have been identified as business critical and set to not be deleted.
Complaints – We retain complaints and responses to them for no longer than 6 years from closure.
In other cases, we’ll store personal information for the periods needed for the purposes for which the information was collected or for which it is to be further processed. And sometimes we’ll keep it for longer if we need to by law. Otherwise we delete it.
6. How Skyline shares information we collect
We only share your personal information where it is necessary for us to do so for legitimate business purposes, or if that is not the case, when you have provided consent for us to do so. We will only share personal information with other companies in our supply chain that we have verified are handling your details securely.
We do use third party service providers to process personal information on our behalf for the kinds of purposes set out below:
Where we use another organisation, we still control your personal information.
If there’s a change (or expected change) in who owns us or any of our assets, we might share personal information to the new (or prospective) owner. If we do, they’ll have to keep it confidential.
7. How Skyline transfers information we collect internationally
Skyline does not currently share personal data outside the UK, however, we are a growing company with plans for expansion outside of the UK. Wherever possible we will minimise sharing data internationally, however, it’s possible that we will have legitimate business reasons to do so. If that’s the case we reserve the right to share personal data internationally and will update our Privacy Policy if that becomes the case to reflect this. As with all our providers we will have strict controls in place to make sure it’s properly protected.
8. Your rights and other important privacy information
Skyline is committed to compliance with Data Processing Laws and respecting your privacy. “Data Processing Laws” means (a) the Data Protection Act 1998 and any laws or regulations implementing Directive 95/46/EC; and/or (b) the General Data Protection Regulation (GDPR); and/or any corresponding or equivalent national laws or regulations; and any applicable laws replacing, amending, extending, re-enacting or consolidating any of the above DP Laws from time to time; For the purposes of the Data Processing Laws Skyline is the data controller.
GDPR provides you with 8 rights concerning the processing of your personal data. These are listed below:
To find out more information about these rights and our obligations, please visit the Information Commissioner’s Office website https://ico.org.uk
9. How you can access and control your information held by Skyline
If you have any questions or require details related to the personal information we hold about you, get in touch with our Data Protection Officer by
Emailing: contact@skyline-servicedapartments.co.uk
Or write to us at:
Data Protection Officer
Skyline Serviced Apartments
11 Whitney Drive
Stevenage
SG1 4BE
If you are requesting access to your information, by law you will need to provide the below in your communication for us to be able to legally issue a full response to your request to access information, which we will do within one calendar month, free of charge.
If you want to make a complaint on how we have handled your personal information, please contact our data protection officer who will investigate the matter and report back to you.
If you are still not satisfied after our response or believe we are not using your personal information in line with the law, you also have the right to complain to the data-protection regulator in the country where you live or work. For the UK, that’s the Information Commissioner’s Office – https://ico.org.uk